Payments Policy

What is this payment policy? 

This Payment Policy (“ Payment Policy”), together with the terms and condition of sales describes A.T.E. Enterprises Private Limited’s [herein referred to as “Website”/“We”] accepted payment methods, policies and procedures in relation to acceptance of consideration and payments towards the products offered through the Website. Symphony’s primary object is to ensure that the Website is user friendly and equipped with reasonably expected security infrastructure to protect any financial information which may be shared by user. 
 
User(s) are required to peruse and understand the terms of this Payment Policy. If you do not agree to the terms contained in this Payment Policy, you are advised not to accept the Terms of Use and this Payment Policy and may forthwith leave and stop using the Website. The terms contained in this Payment Policy shall be accepted without modification and also by using, browsing, accessing, or purchasing from the Website, you agree to be bound by the terms contained herein. 
 
Fees and payment options  
 
  • In order to ensure user convenience, We offer multiple payment options to user. We, without prior notice to user, reserve the right to add or delete payment options from the ones listed below: 
    • Payment through net banking facilities;
    • Payment through select credit cards;
    • Payment through select debit cards;
    • Payment through wallets
 The payment options referred to herein above shall hereinafter collectively be referred to as “Payment Options”. 
 
  • It is expressly clarified that accepting a user’s payment through the Payment Options is solely at our discretion.  
  • While using the Payment Options, user agrees to provide correct, complete and accurate financial information such as credit/debit card details or prepaid payment instrument account details which may be stored on payment gateway. User(s) shall not use a credit/debit card or prepaid instrument which is not lawfully owned by him/her or which the user has not been lawfully authorised to use. The user shall solely be responsible for the security and confidentiality of his/her financial information. We disclaim all liabilities that may arise as a consequence of, any unauthorised use of the user’s financial information and/or identity, including, details relating the Payment Options. 
  • We shall not be held responsible and shall not assume any liability in respect of any loss or damage suffered by a user owing to: 
    • exceeding of the credit/debit limit mutually agreed between the user and the issuing bank
    • any payment issue arising out of technical glitches occurring during a transaction
    • declination of transaction for reasons beyond our control

 

We may refuse to process transactions emanating from User(s) who have suspicious or questionable transaction history on the Website. Should we be dissatisfied with the credibility of a User, or the genuineness of a transaction carried out on the Website, we shall have the right to reject such transactions. We may also choose to delay the dispatch of Products purchased by such user or cancel the entire purchase at our sole discretion. The user agrees that we shall not be liable for any damage, interests or claims resulting from our decision to not process a transaction or delay in the processing of a transaction on account of a user’s suspicious activity on the Website.

  • All the prices of the products listed on the Website are including all applicable taxes. Despite our best efforts, there may be instances of mispricing of Products on the Website during or after the process of purchase of Products has been carried out by the user. While thorough processes of verification are carried out prior to the publication of Product prices on the Website, errors and discrepancies arising out of technical glitches and time lags is unavoidable. 
  • EMI: The Equated Monthly Instalment payment option allows users to make staggered payments for the purchase of Products on Platforms as per the applicable EMI policy offered by the respective bank/NBFC. The EMI Payment option can be availed only for the purchase of Products on Platform with a minimum cart value as directed by the respective banks that offer the same. The details of applicable EMI option are available on every Product page. The EMI Payment Option is only available for payment through credit cards/debit cards issued by selected banks/NBFCs as specified on the Platforms. The terms and conditions of the relevant banks/NBFCs shall be applicable on all payments made by users using the EMI payment option, and We will not be responsible or liable for any issues or claims arising from the use of these Payment Options. 
 
Customer support team
 
Any queries or concerns relating to Payment Policy may be directed by you to our customer support team who can be contacted at:

Customer Contact Center number: 1800 123 2830 
(Operational days Monday-Saturday 9:00 AM – 06:00 PM)