1. Introduction Refund Eligibility

A.T.E. Enterprises Private Limited along with its various business units hereinafter referred to as “A.T.E. Group”, “we”, “our” or “us” aims to provide a reliable customer experience to its users and customers hereinafter referred to as “Customer”, “you” or “your” from the time of placing an order on A.T.E. Group website until after-sales service support, where applicable.

2. No order cancellation 

All orders placed by the Customer shall be treated as final and binding once submitted on the website. 

Cancellation of an order, whether partial or full, shall not be permitted after the order has been placed. 

The Customer is therefore requested to carefully review the product details, quantity, delivery address and other order particulars before confirming the order.

3. No return and no refund 

Products sold through the website are not eligible for return by the Customer. 

No refund shall be made by us against any order, including on account of cancellation request, return request, change of mind, incorrect product selection, performance expectation, or any other reason, except where we are required to do so under applicable law. 

Once payment is made and the order is confirmed, the Customer shall not be entitled to claim refund of the amount paid. 

4. 12-Months product warranty 

The product shall be covered by a warranty for a period of 12 months from the date of purchase/ invoice, subject to the applicable warranty terms and exclusions prescribed by us. 

During the warranty period, if the Customer faces any issue with the product, the Customer must register a complaint through the toll-free number provided on the website. 

5. Complaint registration and service support process 

The Customer must call the toll-free number and register the complaint by providing the order details, invoice details, product serial number, nature of complaint and any other information reasonably requested by us. 

Upon registration of the complaint, our service team shall attend to the complaint, either by contacting the Customer, visiting the site where required, or through any other appropriate service mode as determined by us. 

The service team shall inspect and assess the reported issue to determine whether the product requires repair, replacement of any part, or replacement of the product, subject to the applicable warranty terms. 

Based on the assessment, we shall arrange for repair or replacement of the defective product/part, as may be considered appropriate by us, provided that the issue is covered under the warranty.

6. Warranty exclusions and conditions 

Warranty support shall be subject to verification by us and shall not apply to issues arising due to misuse, unauthorised repair, tampering, physical damage, improper installation, negligence, relocation or handling contrary to the user manual/product instructions, normal wear and tear, consumables, or any other exclusion specified in the applicable warranty terms. 

Our decision, based on the service team’s assessment, regarding whether the product is eligible for repair or replacement under warranty shall be final, subject to applicable law. 

7. Contact for warranty service 

For warranty-related complaints, Customers must contact us through the toll-free number specified on the website/invoice/product documentation. Customers are advised to keep the invoice and product details readily available while registering the complaint.